MASKING POLICY

Currently, Ontario is experiencing low rates of COVID.  We are pleased to announce that effective July 4, 2023, masks will no longer be mandatory in all clinic areas for patients, staff and physicians at the main site of the West Durham Family Health Team.   Patients will continue to be screened for COVID-like symptoms upon appointment booking and when arriving at the clinic.  Patients who screen positive for any of these symptoms will be required to wear a mask at all times in the clinic. 

CLINIC POLICIES

IF YOU NEED AN APPOINTMENT: Please call the office to schedule a telephone/virtual or in-office appointment. Telephone and virtual appointments do not always occur exactly at the time scheduled. We recommend that you remain available by phone in case of any delay.

IF YOU NEED YOUR MEDICATIONS RENEWED: Please ask your pharmacist to send in a request to your primary care practitioner. Please allow 2-3 weeks for renewals.

FORMS FOR COMPLETION BY YOUR PRIMARY CARE PRACTITIONER: A minimum of 10 business days are required for all forms to be completed. Some forms may take 6-8 weeks for completion. Please ensure that you have completed all of the patient information before your physician or nurse practitioner receives it. You will be called when the form has been completed or an appointment is required.

URGENT CARE:

Telephone and in-office urgent care appointments are available Monday to Thursday, 5 – 7:30 pm and Saturday 9 am – 2:30 pm.

**Patients must call to schedule an in-office or telephone appointment. Walk-in appointments are not available. **

If you need assistance outside of office hours, please dial 811 Website: Health811

(Formerly TeleHealth)

POMELO:

POMELO, our patient portal, is a secure platform our clinic uses for communication with patients. It is utilized by the practitioners to send you information, requisitions or other requests for testing. The portal is available for patients to send the clinic information requested by the practitioners.

If you have an account, click here to log in or reset your password.

Click here to register.